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Poker Sites with the Best Customer Service

Poker players tend to overlook customer support when choosing a poker site but it’s actually an important characteristic to consider. When you play at a poker site with real money, you want to know that you have a solid support team backing you up in case you have any questions or problems.

The poker sites listed here have the best support teams in the industry for various reasons. Among the criteria used to determine which poker sites have the best support are contact methods, response time, common sense and courtesy. Simply having customer support is not enough to make a support team worth mentioning. For a poker site to receive a spot on this list, its support team needs to be better than just average.

  • Location: Antigua
  • Established: 2011
  • Promo Code: n/a
  • Traffic: 4,129 Players
  • Mac Friendly: Yes
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#1 Online Poker Support Team!

Bet Online Poker has the best customer support in the industry. Many other large poker sites only offer e-mail customer support but BetOnline Poker offers 24 hour phone service, live chat, and e-mail support. The response time is fast and the support team does a great job answering your questions.

BetOnline.com has been in the betting business since the 1990s and they understand the value of customer support. When they opened their poker room in 2011, it was an easy decision to offer poker players the same quality support as the rest of their customers. As a result, BetOnline Poker is considered the best poker site for customer support.

If you have trouble depositing online, BetOnline.com can process all Visa and MasterCard transactions over the phone. The support personnel are courteous and intelligent, which is always nice when dealing with phone support.

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  • Location: Isle of Man
  • Established: 2004
  • Mark. Code: MIK500
  • Traffic: 235,929 Players
  • Mac Friendly: Yes
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PokerStars USA Friendly
#2 - Best Customer Support for Non-US Players

Back in the days when PokerStars were smaller, they differentiated themselves from the competition by offering superior customer support. These days they are the giant of the poker industry. While their support is more formal and structured than in those early days – the overall quality of service has continued.

You can reach PokerStars support in many languages and around the clock. There are special departments for deposit questions, general account and gaming questions and for security type queries. You can contact them via live-chat or telephone, though e-mail is effective for non-urgent issues.
The size of this site allows them to offer a bigger choice of games than any other site – as well as bigger tournaments and promotions.

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Online Poker Customer Support

Most of today’s large poker sites only offer e-mail customer support and that’s a real shame. With people depositing real money online, it only makes sense that every poker site offer 24 hour live support. Unfortunately, that is not the case at most online poker sites. The good news is that the sites listed on this list all offer live support around the clock.

Live customer support is important because online poker players are dealing with real money – sometimes thousands of dollars. If there’s ever a problem depositing or cashing out, that live touch can make everything better. A courteous on-call customer support team provides players with support in making deposits/withdrawals, dealing with disconnections and helping facilitate final table deals at tournaments.

Support at online poker sites is one of those things which you only consider when there is an urgent need for it! There are several reasons you might want to contact support, and some of these are worth considering in advance.

For US-based players, the most common reason for requesting assistance is with getting your money on board. While the offshore poker sites operate legally, banking restrictions mean you’ll sometimes need some help getting your money on board. Sites such as BetOnline and Ignition Poker have experienced teams of support staff that can help you get those credit card deposits, money transfer or Bitcoin payments on board.

An active security team is a big plus at any online poker room. If you spot suspicious play (for example soft-playing or collusion), then having an e-mail address which gets you directly in touch with security enables you to report the issue. You will find support teams requesting your id documents at almost all sites when you come to withdraw. Keep in mind that this helps to protect you as well as the site.

Many other questions to a poker site support team concern the bonuses and promotional offers. While the poker site software used today is amazing compared to just a few years ago – there are often times when you need a code to claim a bonus deal. By choosing a site with the best customer support before you start to play, you give yourself some insurance that you will not miss out on a bonus deal at some point down the line.

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