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Poker Sites with the Best Customer Service
Poker players tend to overlook customer support when choosing a poker site but it’s actually an important characteristic to consider. When you play at a poker site with real money, you want to know that you have a solid support team backing you up in case you have any questions or problems.
The poker sites listed here have the best support teams in the industry for various reasons. Among the criteria used to determine which poker sites have the best support are contact methods, response time, common sense and courtesy. Simply having customer support is not enough to make a support team worth mentioning. For a poker site to receive a spot on this list, its support team needs to be better than just average.
- Location: Antigua
- Established: 2011
- Promo Code: n/a
- Traffic: 4,129 Players
- Mac Friendly: Yes
Bet Online Poker has the best customer support in the industry. Many other large poker sites only offer e-mail customer support but BetOnline Poker offers 24 hour phone service, live chat, and e-mail support. The response time is fast and the support team does a great job answering your questions.
BetOnline.com has been in the betting business since the 1990s and they understand the value of customer support. When they opened their poker room in 2011, it was an easy decision to offer poker players the same quality support as the rest of their customers. As a result, BetOnline Poker is considered the best poker site for customer support.
If you have trouble depositing online, BetOnline.com can process all Visa and MasterCard transactions over the phone. The support personnel are courteous and intelligent, which is always nice when dealing with phone support.
- Location: Antigua
- Established: 1994
- Promo Code: n/a
- Traffic: 12,129 Players
- Mac Friendly: Yes
Bovada is another former sportsbook that took up poker during the online poker boom. Not surprisingly, they also offer fantastic customer support that goes well above the industry norm. Players can contact Bovada’s support team through phone, e-mail, and live chat. Response times are incredibly fast and the answers you receive are always on topic and useful.
As an old name in the sports betting world, Bovada Poker has successfully processed millions of transactions over the years. Their support team has the experience necessary to provide useful answers to all your questions. They also show a level of professionalism that will make you feel confident keeping your hard-earned money at Bovada.
Bovada Poker has an all around fantastic support team. We had to give the edge to Sportsbook Poker, but you’ll be happy at either site. You’ll probably never have to contact support at Bovada but if you do, they’ll take care of you.
- Location: Canada
- Established: 1997
- Ref. Code: n/a
- Traffic: 5,236 Players
- Mac Friendly: No
Surprise! We have another large sportsbook/poker room on our list of the poker sites with the best support teams. This time, it’s Intertops Poker. The Intertops Poker support team is one of the best in the industry and it’s easy to see why if you ever have to contact them.
Players can call Intertops 24 hours a day or contact the support team through e-mail or live chat. The support team is always professional and they know how to answer the questions you ask. Intertops Poker can also process all Visa and MasterCard transactions over the phone in case you have problems depositing on the internet.
Intertops Poker might be ranked #3 on this list but that doesn’t mean their support team is anything other than exceptional. We had to pick someone to be number three on this list and it just happened to be Intertops Poker. In all honesty, you can play at any of these online poker sites and find customer support that is almost identical in terms of quality.
Online Poker Customer Support
Most of today’s large poker sites only offer e-mail customer support and that’s a real shame. With people depositing real money online, it only makes sense that every poker site offer 24 hour live support. Unfortunately, that is not the case at most online poker sites. The good news is that the sites listed on this list all offer live support around the clock.
Live customer support is important because online poker players are dealing with real money – sometimes thousands of dollars. If there’s ever a problem depositing or cashing out, that live touch can make everything better. A courteous on-call customer support team provides players with support in making deposits/withdrawals, dealing with disconnections and helping facilitate final table deals at tournaments.
